Know who is handling your mortgage.

Your financing deserves a named, accountable professional and a clear explanation of their role.

Confirm your point of contact

Before a file begins, request the professional’s full name, firm association and applicable registration details. Check the regulator’s current register for the jurisdiction where your property is located.

Agree on communication

Ask who will answer questions, how documents will be exchanged and which language is available for your file. Confirm your contact’s role and availability before sharing documents.

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